Comments, Complaints Policy & Procedure

This Policy and Procedure applies to all areas of Sugess, all customers, staff, volunteers, trainees and visitors.

Purpose

Sugess Timepiece Development Company is committed to provide a high standard of service delivery to all our customers, (whether internal or external customers) to ensure that their experience of Purchasing. Where either an issue of service, quality, availability or general environment problem does not meet the expectations or requirements of our customers a consistent or thorough response needs to be initiated with decisions/actions to prevent any re-occurrence.